{"id":3701,"date":"2025-03-27T12:13:22","date_gmt":"2025-03-27T12:13:22","guid":{"rendered":"https:\/\/groworth.io\/?page_id=3701"},"modified":"2025-05-05T11:07:59","modified_gmt":"2025-05-05T11:07:59","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/groworth.io\/index.php\/return-refund-policy\/","title":{"rendered":"Return &amp; Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3701\" class=\"elementor elementor-3701\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9cd69ac elementor-section-boxed elementor-section-height-default elementor-section-height-default qodef-elementor-content-no\" data-id=\"9cd69ac\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8aceaf0 qodef-gradient-background-column--no\" data-id=\"8aceaf0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d7076b0 elementor-widget elementor-widget-text-editor\" data-id=\"d7076b0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1><span style=\"font-weight: bold;\">GroWorth Return and Refund Policy<\/span><\/h1><p><span style=\"font-weight: bold;\">Effective Date:<\/span> 8 April 2025<\/p><p>\u00a0<\/p><p>GroWorth Organization (&#8220;GroWorth&#8221;), a registered Public Benefit Organization in South Africa (PBO Number: 930082699), operates the Linkedio service as a subscription-based digital platform. This policy outlines our position on returns and refunds across subscriptions, ioToken purchases, and donations.<\/p><p>\u00a0<\/p><h2><span style=\"font-weight: bold;\">1. General Terms<\/span><\/h2><p>By using our Website, making a donation, subscribing to our services, or accessing Linkedio, you agree to be bound by these <a href=\"https:\/\/groworth.io\/index.php\/terms-and-conditions\/\">Terms of use<\/a>, our <a href=\"https:\/\/groworth.io\/index.php\/groworth\/privacy-policy\/\">Privacy Policy<\/a>, <a href=\"https:\/\/groworth.io\/index.php\/donor-agreement\/\">Donor Agreement<\/a>, <a href=\"https:\/\/groworth.io\/index.php\/return-refund-policy\/\">Return and Refund Policy<\/a>, <a href=\"https:\/\/groworth.io\/index.php\/data-processing-agreement\/\">Data Processing Agreement<\/a>, <a href=\"https:\/\/groworth.io\/index.php\/cookie-policy\/\">Cookie Policy<\/a> and <a href=\"https:\/\/groworth.io\/index.php\/master-services-agreement\/\">Master Services Agreement<\/a>.<\/p><p>\u00a0<\/p><h3><span style=\"font-weight: bold;\">2. Subscriptions<\/span><\/h3><ul style=\"direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;\" type=\"disc\"><li style=\"margin-top: 0; margin-bottom: 0; vertical-align: middle;\"><span style=\"font-family: Calibri; font-size: 11.0pt;\">All Linkedio subscription fees are non-refundable once the subscription period begins.<\/span><\/li><li style=\"margin-top: 0; margin-bottom: 0; vertical-align: middle;\"><span style=\"font-family: Calibri; font-size: 11.0pt;\">Subscriptions auto-renew monthly or annually depending on the plan selected.<\/span><\/li><li style=\"margin-top: 0; margin-bottom: 0; vertical-align: middle;\"><span style=\"font-family: Calibri; font-size: 11.0pt;\">Subscribers can cancel auto-renewal at any time before the next billing date to avoid future charges.<\/span><\/li><li style=\"margin-top: 0; margin-bottom: 0; vertical-align: middle;\"><span style=\"font-family: Calibri; font-size: 11.0pt;\">No partial refunds are issued for cancellations during an active billing cycle.<\/span><\/li><\/ul><p>\u00a0<\/p><h3><span style=\"font-weight: bold;\">3. ioToken Usage and Refunds<\/span><\/h3><ul style=\"direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;\" type=\"disc\"><li style=\"margin-top: 0; margin-bottom: 0; vertical-align: middle;\"><span style=\"font-family: Calibri; font-size: 11.0pt;\">ioTokens are digital units used within the platform for automation, integrations, and service features.<\/span><\/li><li style=\"margin-top: 0; margin-bottom: 0; vertical-align: middle;\"><span style=\"font-weight: bold; font-family: Calibri; font-size: 11.0pt;\">Monthly Subscription ioTokens<\/span><span style=\"font-family: Calibri; font-size: 11.0pt;\"> expire at the end of each subscription period and are <\/span><span style=\"font-weight: bold; font-family: Calibri; font-size: 11.0pt;\">automatically donated<\/span><span style=\"font-family: Calibri; font-size: 11.0pt;\"> to the Micro Enterprise Token Pool.<\/span><\/li><li style=\"margin-top: 0; margin-bottom: 0; vertical-align: middle;\"><span style=\"font-weight: bold; font-family: Calibri; font-size: 11.0pt;\">Top-Up ioTokens<\/span><span style=\"font-family: Calibri; font-size: 11.0pt;\"> purchased outside of the subscription are <\/span><span style=\"font-weight: bold; font-family: Calibri; font-size: 11.0pt;\">non-refundable<\/span><span style=\"font-family: Calibri; font-size: 11.0pt;\">, do <\/span><span style=\"font-weight: bold; font-family: Calibri; font-size: 11.0pt;\">not expire<\/span><span style=\"font-family: Calibri; font-size: 11.0pt;\">, and remain available <\/span><span style=\"font-weight: bold; font-family: Calibri; font-size: 11.0pt;\">only while the subscription is active<\/span><span style=\"font-family: Calibri; font-size: 11.0pt;\">.<\/span><\/li><li style=\"margin-top: 0; margin-bottom: 0; vertical-align: middle;\"><span style=\"font-family: Calibri; font-size: 11.0pt;\">Once consumed, <\/span><span style=\"font-weight: bold; font-family: Calibri; font-size: 11.0pt;\">no refund or reinstatement of ioTokens is permitted<\/span><span style=\"font-family: Calibri; font-size: 11.0pt;\">.<\/span><\/li><\/ul><p>\u00a0<\/p><h3><span style=\"font-weight: bold;\">4. Sponsored Micro Enterprises<\/span><\/h3><ul style=\"direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;\" type=\"disc\"><li style=\"margin-top: 0; margin-bottom: 0; vertical-align: middle;\"><span style=\"font-family: Calibri; font-size: 11.0pt;\">Sponsored Micro Enterprises receive Linkedio access and ioTokens <\/span><span style=\"font-weight: bold; font-family: Calibri; font-size: 11.0pt;\">free of charge<\/span><span style=\"font-family: Calibri; font-size: 11.0pt;\">, based on availability from donor contributions and subscription profit.<\/span><\/li><li style=\"margin-top: 0; margin-bottom: 0; vertical-align: middle;\"><span style=\"font-family: Calibri; font-size: 11.0pt;\">ioToken allocation for sponsored users is <\/span><span style=\"font-weight: bold; font-family: Calibri; font-size: 11.0pt;\">not guaranteed<\/span><span style=\"font-family: Calibri; font-size: 11.0pt;\"> and may change at any time.<\/span><\/li><li style=\"margin-top: 0; margin-bottom: 0; vertical-align: middle;\"><span style=\"font-family: Calibri; font-size: 11.0pt;\">Allocations are provisioned using a <\/span><span style=\"font-weight: bold; font-family: Calibri; font-size: 11.0pt;\">first-come, last-out principle<\/span><span style=\"font-family: Calibri; font-size: 11.0pt;\">.<\/span><\/li><li style=\"margin-top: 0; margin-bottom: 0; vertical-align: middle;\"><span style=\"font-family: Calibri; font-size: 11.0pt;\">Micro Enterprises are <\/span><span style=\"font-weight: bold; font-family: Calibri; font-size: 11.0pt;\">not eligible for refunds<\/span><span style=\"font-family: Calibri; font-size: 11.0pt;\"> or legal claims in the event of service changes, lack of ioToken availability, or discontinuation of sponsorship.<\/span><\/li><\/ul><p>\u00a0<\/p><h3><span style=\"font-weight: bold;\">5. Donations<\/span><\/h3><ul style=\"direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;\" type=\"disc\"><li style=\"margin-top: 0; margin-bottom: 0; vertical-align: middle;\"><span style=\"font-family: Calibri; font-size: 11.0pt;\">All cash and ioToken donations are <\/span><span style=\"font-weight: bold; font-family: Calibri; font-size: 11.0pt;\">final and non-refundable<\/span><span style=\"font-family: Calibri; font-size: 11.0pt;\">.<\/span><\/li><li style=\"margin-top: 0; margin-bottom: 0; vertical-align: middle;\"><span style=\"font-family: Calibri; font-size: 11.0pt;\">Donors will receive tax-compliant receipts (e.g., Section 18A) where applicable.<\/span><\/li><li style=\"margin-top: 0; margin-bottom: 0; vertical-align: middle;\"><span style=\"font-family: Calibri; font-size: 11.0pt;\">Donated funds and ioTokens are used for the exclusive benefit of Micro Enterprises as outlined in the <\/span><a href=\"https:\/\/groworth.io\/index.php\/donor-agreement\/\"><span style=\"font-family: Calibri; font-size: 11.0pt;\">Donor Agreement<\/span><\/a><span style=\"font-family: Calibri; font-size: 11.0pt;\">.<\/span><\/li><\/ul><p>\u00a0<\/p><h3><span style=\"font-weight: bold;\">6. Refund Eligibility Exceptions<\/span><\/h3><p>Refunds may be considered <span style=\"font-weight: bold;\">only in the following circumstances<\/span>:<\/p><ul style=\"direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;\" type=\"disc\"><li style=\"margin-top: 0; margin-bottom: 0; vertical-align: middle;\"><span style=\"font-family: Calibri; font-size: 11.0pt;\">Duplicate charges resulting from a system or billing error.<\/span><\/li><li style=\"margin-top: 0; margin-bottom: 0; vertical-align: middle;\"><span style=\"font-family: Calibri; font-size: 11.0pt;\">Fraudulent transactions proven via investigation.<\/span><\/li><\/ul><p>Requests must be submitted within <span style=\"font-weight: bold;\">7 calendar days<\/span> of the billing date to: <a href=\"mailto:support@groworth.io\">support@groworth.io<\/a><\/p><p>\u00a0<\/p><h3><span style=\"font-weight: bold;\">7. Force Majeure and Model Changes<\/span><\/h3><p>GroWorth reserves the right to modify or discontinue any part of the service or token distribution model without refund liability due to unforeseen circumstances, including but not limited to:<\/p><ul style=\"direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;\" type=\"disc\"><li style=\"margin-top: 0; margin-bottom: 0; vertical-align: middle;\"><span style=\"font-family: Calibri; font-size: 11.0pt;\">Reduction or lapse in sponsorship or donor funding<\/span><\/li><li style=\"margin-top: 0; margin-bottom: 0; vertical-align: middle;\"><span style=\"font-family: Calibri; font-size: 11.0pt;\">Economic conditions affecting operational capacity<\/span><\/li><li style=\"margin-top: 0; margin-bottom: 0; vertical-align: middle;\"><span style=\"font-family: Calibri; font-size: 11.0pt;\">Legislative or regulatory changes impacting service availability<\/span><\/li><\/ul><p>\u00a0<\/p><h3><strong>8. Limitations In BETA<\/strong><\/h3><p>During the Beta period of the Linkedio platform, all services are offered free of charge. As such, no refunds or returns apply. The service is under development and provided \u201cas is,\u201d with no guarantee of accuracy, completeness, or stability.<\/p><h3><span style=\"font-weight: bold;\">8. Contact Us<\/span><\/h3><p>For any refund-related inquiries:<\/p><p><span style=\"font-weight: bold;\">GroWorth Support Team<\/span> Email: <a href=\"mailto:support@groworth.io\">support@groworth.io<\/a><\/p><p>GroWorth remains committed to ethical, equitable, and transparent operations in support of Micro Enterprise development. Thank you for supporting a cause that empowers community growth through technology.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<div class=\"likebtn_container\" style=\"\"><!-- LikeBtn.com BEGIN --><span class=\"likebtn-wrapper\"  data-identifier=\"page_3701\"  data-site_id=\"64d5cfcffa8fdf6f7ce9ff81\"  data-theme=\"drop\"  data-show_dislike_label=\"true\"  data-counter_type=\"percent\"  data-white_label=\"true\"  data-style=\"\"  data-unlike_allowed=\"\"  data-show_copyright=\"\"  data-item_url=\"https:\/\/groworth.io\/index.php\/return-refund-policy\/\"  data-item_title=\"Return &amp;amp; Refund Policy\"  data-item_date=\"2025-03-27T12:13:22+00:00\"  data-engine=\"WordPress\"  data-plugin_v=\"2.6.59\"  data-prx=\"https:\/\/groworth.io\/wp-admin\/admin-ajax.php?action=likebtn_prx\"  data-event_handler=\"likebtn_eh\" ><\/span><!-- LikeBtn.com END --><\/div>","protected":false},"excerpt":{"rendered":"<p>GroWorth Return and Refund Policy Effective Date: 8 April 2025 \u00a0 GroWorth Organization (&#8220;GroWorth&#8221;), a registered Public Benefit Organization in South Africa (PBO Number: 930082699), operates the Linkedio service as a subscription-based digital platform. This policy outlines our position on returns and refunds across subscriptions, ioToken purchases, and donations. \u00a0 1. 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